Privacy and Cookie Policy - The Song Cabin

Our privacy policy and cookie policy.

The Song Cabin operates though a limited company, Sound Index Limited, registered in England and Wales under number 11656969, whose registered office is at Unit 23, Lillyhall Business Centre, Jubilee Road, Workington, Cumbria, CA14 4HA.

We’ll keep things as simple as possible, and in this policy, we shall refer to ourselves as ‘we, ‘our’ or ‘the Song Cabin’.

If you have any questions about the details outlined within this privacy policy please just send a quick email to admin@thesongcabin.co.uk, and we will endeavour to respond as soon as we can.

This policy is here to inform you how we collect and use information we gather through our website, either through cookies or information capture forms.

We’re fully committed to protecting your privacy and the confidentiality of your personal information.
We commit to complying with data privacy laws when using your personal information, and will only use your data in a lawful way, that which is outlined within this privacy policy.
We will explain your rights around personal information and privacy, and how you can use your rights within the UK.

What data do we collect?

The personal data we collect from you includes:

Anything you might input into our forms. This is things like your name, phone number, email address, and inquiry type. We keep this information to contact you about your inquiry.
Anything we may need to take note of if you contact us via phone or email. We will only take note of information which is necessary to do business with yourself.
Your marketing preference information. We will keep data on whether or not you consent to our marketing emails and use this to ensure compliance with your consent preference.

The non-personal data we collect from you is outlined within our cookies section. As a summary, this includes non-personal information about your habits on our website. This information is not connected with your personal information and is anonymous to us.

How do we collect your personal data?

We collect your personal data via capture forms on our websites, and also potentially over the phone, if you have requested that we contact you again. Some of our cookies will also track your activity, please go to our cookies section to find out more about this.

How will we use your data?

We will use the data you input into our web forms to contact you about your enquiry and to engage in a professional relationship with you. When you input data into our forms your consent to our contact is assumed as a legitimate interest in our business.

If you become our customer then we will have a contractual obligation to contact you and will need to use your personal data. We may in some instances require additional personal information from you, to be able to meet our contractual obligations.

If you have become a customer after enquiring with us we may maintain a professional relationship with you after work has been completed. As your prior interests suggest a legitimate interest in using our services again. This may mean a quick catch up email or phone call to see if you require our services, or a follow up to an enquiry that has been placed on hold for a given period of time. This does not breach your data protection rights, but if you do not wish for us to contact you in this way please inform us and we will not do so. Though, we will never add you to our email lists unless you give explicit consent.

If you agree to sign up to our mailing list we will also use your data to send you emails relating to the Song Cabin, and our products and services. You can unsubscribe from these lists at any time.

If you consent to our marketing emails we may use information such as your ‘enquiry type’ to target our emails to your interests.

If it is required we may also use your personal information to comply with the law, or a binding request like a court order. We may also need to use your data to co-operate with police forces or emergency services if it is required.

We will also use your data to track and monitor the success of our marketing activity, through our cookies.

Who will we share your data with?

We will not share your personal data with anyone who is not a part of the Song Cabin. And, will only share your data with those who are going to need it to continue our professional relationship with you.

For example, if you contact us about requiring a song critique, we will then share your data with the best person on our team to provide you with this service.

Some members of the Song Cabin live outside of the UK, and in these instances, we may forward contact information such as email address, name, and enquiry type, to these members of the Song Cabin. This will be forwarded through secure mail servers. This would only be for the instance of working with you and never for marketing purposes.

How do we store your data?

We have taken extra steps to store our customer’s data in a secure manner and use secure software that is GDPR compliant to do so.

How long will we keep your data?

We will keep your data as long as we need to communicate with you about your inquiry. We will also keep data to follow up on enquiries either for a period of time specified by your self (i.e. you say that you are looking for the work in six months, then we will keep your data for this period and then contact you). In these instances, we will never keep your data for longer than one year.

With our marketing lists we will keep active subscribers (those who open, click and engage with our content) indefinitely or until they become non-active. Non-active subscribers will be kept on our marketing lists for up to a year and a half and then removed.

Marketing and consent

To reiterate, we will only add your data to our email marketing lists if you have explicitly given your permission. We choose to do a ‘double opt-in’ to ensure that you definitely wish to sign up and receive our emails.

You can unsubscribe from our email marketing lists at any time by pressing unsubscribe within an email or by sending us an email with your request at admin@thesongcabin.com

Under law we, and as well as other company, must make it easy for you to unsubscribe from our marketing lists.

What are your data protection rights?

Under the law you have several rights relating to your data protection.

The right to be informed: This is the right to be informed about the collection and use of your personal data. This is why a privacy policy is required on a website, and why many websites now have ‘cookie’ notifications on them.
The right of access: You have the right to access your personal data.
The right to rectification: You have the right to update inaccurate or incomplete personal data.
The right to erasure: In some circumstances, you have the right to have your personal data erased.
The right to restrict processing: You have the right to request the restriction or suppression of your personal data in certain circumstances. This gives companies the right to store your data but not to use it.
The right to data portability: This right allows you to obtain and reuse your personal data for your own uses across different services.
The right to object: This gives you the right to object to the processing of your personal data in certain circumstances. This applies to your absolute right to stop your data being used for direct marketing.

You have the right to unsubscribe from any marketing emails at any time, and by law we must make this process easy for you.

You also have a right to lodge a complaint with an authority if you feel your data is not being treated as it should be.

If you wish to find out more about your data protection rights and why this is important, please visit the ICO website here

What are cookies

A cookie is a tiny file used on most websites to collect information about website visitors.

We use Google Analytics and Facebook Pixel to track our website visitors. The tracking is anonymous to us, we can just see the activity you have taken on our website.

Google Analytics and how we use it

We use google analytics on our website. This collects cookies and is widely used across the web. It collects information about your activity on our site, the device used to access the site, how you came on to the site (directly, through social, or through Google) and your general location.

We use this information to gather feedback on our website, to see how users behave on our website, and to learn how they came to our website. It helps us to improve our site based on this information.

The data that we see through google analytics does not include any personal information.

You can find out more about this on Google’s privacy policy: https://policies.google.com/privacy

Facebook Pixel and how we use it

With your permission, our website uses the conversion tracking pixel tool provided by Facebook. This allows us to follow the actions of users after they have visited our website from an advertisement on Facebook.

We use this to monitor the effectiveness of our Facebook advertising campaigns, and track the activity of users for statistical and marketing analysis.

The collected data remains anonymous, like google analytics, which means we cannot see the personal data of individual users to our website. Though, this information is collected, saved and processed by Facebook, as they monitor your advertising interests for their own advertising purposes. You can view Facebook’s privacy policy here: https://www.facebook.com/policy.php

Facebook also uses this tracking to allow Facebook and it’s partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved on your computer for these purposes.

If you would like to remove your permission or manage your advertising preferences, you can do so within facebook: https://www.facebook.com/ads/preferences/

Changes to our privacy policy

If we use new software, change how we process your data, or new laws come into effect then we will update our privacy policy in accordance. We will always take your data protection incredibly seriously.

How to contact us about your data protection

If you wish to contact us about your data protection, to request a copy of the information, we hold about you or to update or delete that information then please contact us at admin@thesongcabin.com

How to contact the appropriate authorities about data misuse

https://ico.org.uk/make-a-complaint