The Song Cabin operates though a limited company, Sound Index Limited, registered in England and Wales under number 11656969, whose registered office is at Unit 23, Lillyhall Business Centre, Jubilee Road, Workington, Cumbria, CA14 4HA.
We’ll keep things as simple as possible, and in this policy, we shall refer to ourselves as ‘we, ‘our’ or ‘the Song Cabin’.
If you have any questions about the details outlined within this privacy policy please just send a quick email to admin@thesongcabin.co.uk, and we will endeavour to respond as soon as we can.
This policy is here to inform you how we collect and use information we gather through our website, either through cookies or information capture forms.
The personal data we collect from you includes:
The non-personal data we collect from you is outlined within our cookies section. As a summary, this includes non-personal information about your habits on our website. This information is not connected with your personal information and is anonymous to us.
We collect your personal data via capture forms on our websites, and also potentially over the phone, if you have requested that we contact you again. Some of our cookies will also track your activity, please go to our cookies section to find out more about this.
We will use the data you input into our web forms to contact you about your enquiry and to engage in a professional relationship with you. When you input data into our forms your consent to our contact is assumed as a legitimate interest in our business.
If you become our customer then we will have a contractual obligation to contact you and will need to use your personal data. We may in some instances require additional personal information from you, to be able to meet our contractual obligations.
If you have become a customer after enquiring with us we may maintain a professional relationship with you after work has been completed. As your prior interests suggest a legitimate interest in using our services again. This may mean a quick catch up email or phone call to see if you require our services, or a follow up to an enquiry that has been placed on hold for a given period of time. This does not breach your data protection rights, but if you do not wish for us to contact you in this way please inform us and we will not do so. Though, we will never add you to our email lists unless you give explicit consent.
If you agree to sign up to our mailing list we will also use your data to send you emails relating to the Song Cabin, and our products and services. You can unsubscribe from these lists at any time.
If you consent to our marketing emails we may use information such as your ‘enquiry type’ to target our emails to your interests.
If it is required we may also use your personal information to comply with the law, or a binding request like a court order. We may also need to use your data to co-operate with police forces or emergency services if it is required.
We will also use your data to track and monitor the success of our marketing activity, through our cookies.
We will not share your personal data with anyone who is not a part of the Song Cabin. And, will only share your data with those who are going to need it to continue our professional relationship with you.
For example, if you contact us about requiring a song critique, we will then share your data with the best person on our team to provide you with this service.
Some members of the Song Cabin live outside of the UK, and in these instances, we may forward contact information such as email address, name, and enquiry type, to these members of the Song Cabin. This will be forwarded through secure mail servers. This would only be for the instance of working with you and never for marketing purposes.
We have taken extra steps to store our customer’s data in a secure manner and use secure software that is GDPR compliant to do so.
We will keep your data as long as we need to communicate with you about your inquiry. We will also keep data to follow up on enquiries either for a period of time specified by your self (i.e. you say that you are looking for the work in six months, then we will keep your data for this period and then contact you). In these instances, we will never keep your data for longer than one year.
With our marketing lists we will keep active subscribers (those who open, click and engage with our content) indefinitely or until they become non-active. Non-active subscribers will be kept on our marketing lists for up to a year and a half and then removed.
To reiterate, we will only add your data to our email marketing lists if you have explicitly given your permission. We choose to do a ‘double opt-in’ to ensure that you definitely wish to sign up and receive our emails.
You can unsubscribe from our email marketing lists at any time by pressing unsubscribe within an email or by sending us an email with your request at admin@thesongcabin.com
Under law we, and as well as other company, must make it easy for you to unsubscribe from our marketing lists.
Under the law you have several rights relating to your data protection.
You have the right to unsubscribe from any marketing emails at any time, and by law we must make this process easy for you.
You also have a right to lodge a complaint with an authority if you feel your data is not being treated as it should be.
If you wish to find out more about your data protection rights and why this is important, please visit the ICO website here
A cookie is a tiny file used on most websites to collect information about website visitors.
We use Google Analytics and Facebook Pixel to track our website visitors. The tracking is anonymous to us, we can just see the activity you have taken on our website.
We use google analytics on our website. This collects cookies and is widely used across the web. It collects information about your activity on our site, the device used to access the site, how you came on to the site (directly, through social, or through Google) and your general location.
We use this information to gather feedback on our website, to see how users behave on our website, and to learn how they came to our website. It helps us to improve our site based on this information.
The data that we see through google analytics does not include any personal information.
You can find out more about this on Google’s privacy policy: https://policies.google.com/privacy
Facebook Pixel and how we use it
With your permission, our website uses the conversion tracking pixel tool provided by Facebook. This allows us to follow the actions of users after they have visited our website from an advertisement on Facebook.
We use this to monitor the effectiveness of our Facebook advertising campaigns, and track the activity of users for statistical and marketing analysis.
The collected data remains anonymous, like google analytics, which means we cannot see the personal data of individual users to our website. Though, this information is collected, saved and processed by Facebook, as they monitor your advertising interests for their own advertising purposes. You can view Facebook’s privacy policy here: https://www.facebook.com/policy.php
Facebook also uses this tracking to allow Facebook and it’s partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved on your computer for these purposes.
If you would like to remove your permission or manage your advertising preferences, you can do so within facebook: https://www.facebook.com/ads/preferences/
If we use new software, change how we process your data, or new laws come into effect then we will update our privacy policy in accordance. We will always take your data protection incredibly seriously.
If you wish to contact us about your data protection, to request a copy of the information, we hold about you or to update or delete that information then please contact us at admin@thesongcabin.com
We are an international collective of professional musicians with a passion for what we do.
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